Case Study: The ABS Group
Sector: SME Commercial
Solution: Avaya IP Office Solution

About The ABS Group:

The ABS Group, founded in Germany 1959 is a Multinational manufacturer and supplier of wastewater collection equipment providing wastewater management solutions to municipal and industrial markets.

With global operations, In over 100 countries the ABS Group has maintained growth by providing an extensive portfolio of products capable of meeting the demanding needs of its client base, helping aide both water transportation and irrigation. ABS Group’s products include wastewater, de watering and process pumps, mixers and agitators, monitoring equipment and aeration systems.

The success of the ABS Group’s worldwide operations in both delivery and product development continue to maintain the competitive nature of the company. The ABS Group is considered to be an industry leader in its field.

Solution and service provided:

Sabre Telecom was approached by The ABS Group to provide a centralised communication solution for it’s new UK head office in Crawley, incorporating a further 6 external distribution centres.

To achieve this Sabre installed Cat 6 structured cabling at the Crawley office to create a managed Wired Area Network (WAN), providing over 200 points for connectivity.

In order to unify communications across the ABS network the systems were centralised offering real time presence to all the users. The requirement was fulfilled by implementing the Avaya Phone Manager Pro application in conjunction with the industry leading Soft Console. The installation and continued support services from Sabre have allowed the ABS Group to communicate more efficiently and effectively with its clients, suppliers and colleagues.

Business Benefits:

Since the implementation of the Avaya IP Office solution the ABS Group has seen a reduction in call costs both internally and externally. Internal calls are now hosted free over the WAN allowing administration to be carried out from one location and therefore reducing ongoing support costs. The centralised voice mail functions and the customer contact database are now controlled from the Crawley office and can be easily accessed by the distribution centres. In addition to the Avaya functionality the installation of the Tri-Line call logging software has allowed the ABS Group to take full ownership in call cost management

What The ABS Group said about Sabre Telecom:

“I highly recommend Sabre Telecom for the professionalism they showed in the installation and maintenance of our network, we shall continue to rely on Sabre Telecom for our future needs”

Parry Sidhu
IT Manager

Download The ABS Group Case Study .pdf version