Avaya

Avaya is a Multinational communication provider specialising in IP telephony and Call Centre technology. Formerly the business communications unit of Lucent Technologies it has been trading since 2000 and has approximately 18,000 employees.

Avaya are very much an innovator in their field consistently pushing the boundaries of telecommunications to deliver products that cater for the demands of today's working environment. With robust, reliable, stylish and ergonomically designed products Avaya's range of equipment is fast becoming the industry standard for the SME market.

Recent market research established that Avaya have the following accreditation to their name:-

• No. 1 in North American Enterprise Telephony(1).
• No. 1 worldwide(2) and in the U.S.(3) in IP Telephony.
• No. 1 worldwide in Voice Messaging(4), Unified Communication(5) and Unified Messaging(6).
• No. 1 in Call Centres in North America(7), Western Europe1 and AsiaPacific(7).
• No. 1 in the U.S. in PBX maintenance services (3).
• No. 1 worldwide in the Enterprise Structured Cabling Solutions market(8).

Sources:

1 Gartner Inc.; 2 Synergy Research Group; 3 InfoTech; 4 In-Stat/MDR; 5 The Pelorus Group; 6 Radicati; 7 Frost & Sullivan; 8 BSRIA Research.

Avaya Product Categories

Avaya IP Office
Avaya Definity
Avaya Communication Manager
Avaya MultiVantage ™ Express
Avaya One-X Quick Edition