Communication Manager is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, it effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network.

Designed to run on a variety of Media Servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. As the core telephony software for Avaya MultiVantage™ Communication Applications, it gives enterprises the flexibility to introduce advanced IP telephony solutions as needed while leveraging their existing infrastructure investments.

Avaya Media Gateways support voice and signalling traffic routed between circuit-switched and packet-switched networks. They support all of the applications and adjuncts proven in use with the Avaya DEFINITY® Enterprise Communications Servers, accommodating contact centre and customer relationship management applications, messaging, remote workers, remote offices and road warriors. Avaya Media Gateways work with standards-based data networks and easily connect with the Public Switched Telephone Network.

Avaya Communication Manager Handsets

Avaya 9620 IP Handset
Avaya 9630 IP Handset