Avaya Compact Center 30% Off R.R.P!.

Lot’s of phone agents, difficulty monitoring calls?

Why not turn your IP Office into a Compact Contact Centre? If you have more than 15 agents then this can be an ideal solution for your business!!

For a limited time Sabre are happy to offer 30% discount off R.R.P

With various display guises Avaya Compact Contact Center (CCC) can be set up to suit your requirements.

Call Center View

can give you real time service monitoring and resource management, allowing a supervisor to balance and manage resources (i.e. staffing levels against the traffic levels of incoming calls) and therefore improve customer service and reduce costs.

Call Center View contains 18 real time screens showing all aspects of CCC activity with programmable alarm functionality to alert the monitor.

Wallboard

The PC Wallboard utility delivers traditional wallboard functionality to the contact center manager and contact center agent’s desktop but with the additional benefit of each agent being able to configure and monitor a personalised view of the contact center via their own PC wallboard. The data that is selected is identical to that of the physical wallboard. Examples of this are; Answered Calls, Longest Call Waiting, Agents logged in, and Lost Calls.

MultiMedia Module

this has been created in conjunction with the CCC, and is an advanced call center solution that enables companies and departments to manage multimedia contacts into and out of the organisation. IM provides applications that manage telephony, web chat, e-mail and web call back communications. These robust applications convert any organisation into a multi-channel, enterprise-wide customer contact center that will accept multimedia calls and route them to specified members of a group (or groups).

To enquire about this offer please contact Sabre on the number above or alternatively speak to one of our agents online by clicking the link in the navigation column.