Case Study: Buxtons
Sector: SME Retail
Solution: Avaya IP Office 406

About Buxtons:

Located in Brighton and founded in 1919 Buxtons are a family run company specialising in contract flooring, furniture and upholstery. Renowned for their heritage, expertise and quality of service Buxtons have continued to build as a business and recently relocated their contract flooring division to larger premises on the outskirts of Brighton.

Solution and service provided:

Sabre Telecom was approached by Damien Buxton, the Retail Director of Buxtons, to assist in the move and provide a complete communications solution. The requirement of the brief was to include a new telephone system, data network and IT hardware for Buxtons office employees.

Working closely with Damien our consultants were able to determine Buxtons present and future needs and advised on Avaya's IP Office as a suitable telecoms package. Sabre then project managed the move overseeing the cabling, installation and software configuration. As with all our clients Sabre ensured that care was taken to provide a service that was professional without being overly technical with the delivery.

Business benefits:

Since the installation Buxtons has seen an increase in productivity and improved efficiency thanks to the reliability of the Avaya IP Office system installed. The reduction in call costs by utilising a voice over IP solution alongside superior equipment has also allowed Buxtons to remain competitive in its field.

What Buxtons said about Sabre Telecom:

“Through their expertise, Sabre was able to quickly identify our needs and deliver a tailored system that is enabling us to improve on our already excellent customer service levels.”

Damien Buxton
Buxtons Retail Director