Sabre Telecommunications - Solutions

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Sabre has the experience, expertise and tools to provide a complete Call Centre Solution for your business. Not only can we provide you with a bespoke system tailored to your requirements we can also implement current technology into your existing telecommunication infrastructure.

At Sabre we appreciate that every Call Centre has specific necessities and objectives that coincide with the businesses need to provide a cost effective, efficient service to its client base. By incorporating the latest technology advancements from industry leading communication providers Avaya and Mitel, coupled with the longstanding relationship we have with our suppliers the solutions we provide are extremely competitive.

Please see examples below on how we fulfilled the Call Centre requirements of our clients.

Call Centre Solution - Over 50 Agents

Client:

Blue Square

Number of users:

100+

Features Required:

- Skills Based Inbound Call Centre
- 100% Voice Recording
- QM Video Recording
- Customer Feedback IVR
- Workforce Management Software Agent
Scoring KPI's

Platform Provided:

Avaya Communication Manager (ACM)
Witness Actionable Solutions

Call Centre Solution - Under 50 Agents

Client:

Database Factory

Number of users:

30+

Features Required:

- Inbound Call Centre
- Multiple Layer IVR
- Realtime Statistics
- Call Queuing with Queue Position

Platform Provided:

Avaya IP Office
Compact Contact Centre

Sabre can provide an Outbound Predictive Dialing service should you be looking to invest in an outsourced Call Centre. One of our clients Avanticall requested a Call Centre solution for their outbound Call Centre in Johannesburg, South Africa. This was achieved by utilising the Avaya Communication Manager platform and Altitude's Unified Customer Interaction software.

For further information on our Call Centre Solutions and equipment supplied do not hesitate to contact us on the number above or by clicking this link to send an email request.

Sabre Telecommunications, 1 Woodingdean Business Park, Sea View, Way, Brighton, BN2 6NX.
Registered Company Number: 03164616 ENGLAND