Welcome
Call Centre
SME & Enterprise
Leisure & Retail
Defence & Marine
Sabre Telecommunications Ltd is a Unified Communications Specialist with their head office based in the cosmopolitan City of Brighton. The Company have been trading successfully for over 15 years, selling, installing and maintaining AVAYA SME and enterprise solutions for our customer sites situated throughout the UK and Europe. During 2010 the Company enhanced its senior management team making it a more sales driven business headed up by an experienced Sales Director; this addition has complemented its Technical and Dynamic Operations team.
Sabre are an innovative forward thinking Company who are continually looking for new ways to improve and simplify communication technology for our customers. Sabre have consistently maintained the highly coveted AVAYA Silver Partner Status and specialise in the award winning Avaya portfolio including the Avaya IP Office, Avaya Definity and Avaya Aura Communication Manager UC communications solutions. Sabre's extensive customer base of high profile clients includes EBay, Sandhurst Military Academy and the Royal Navy's new T45 warships. Sabre works hard to build long-term relationships with its customers, providing them with consistent and reliable service and support. The ongoing account management helps clients keep up to date with new technologies to meet their ever-changing business needs, and this in turn drives
down costs and improves customer service. Please select a category above to
learn more about the telecom solutions we provide.
Read what our customers said about Sabre Telecoms.
Sabre are an innovative forward thinking Company who are continually looking for new ways to improve and simplify communication technology for our customers. Sabre have consistently maintained the highly coveted AVAYA Silver Partner Status and specialise in the award winning Avaya portfolio including the Avaya IP Office, Avaya Definity and Avaya Aura Communication Manager UC communications solutions. Sabre's extensive customer base of high profile clients includes EBay, Sandhurst Military Academy and the Royal Navy's new T45 warships. Sabre works hard to build long-term relationships with its customers, providing them with consistent and reliable service and support. The ongoing account management helps clients keep up to date with new technologies to meet their ever-changing business needs, and this in turn drives
down costs and improves customer service. Please select a category above to
learn more about the telecom solutions we provide.
Read what our customers said about Sabre Telecoms.
Sabre has the experience, expertise and tools to provide a complete Call Centre Solution for your business. Not only can we provide you with a bespoke system tailored to your requirements we can also implement current technology into your existing telecommunication infrastructure.
At Sabre we appreciate that every Call Centre has specific necessities and objectives that coincide with the businesses need to provide a cost effective, efficient service to its client base.
By incorporating the latest technology advancements from industry leading communication providers Avaya and Mitel, coupled with the longstanding relationship we have with our suppliers the solutions we provide are extremely competitive.
Please see examples below on how we fulfilled the Call Centre requirements of our clients.
Call Centre Solution - Over 50 Agents
Client:
Blue Square
Number of users:
100+
Features Required:
- Skills Based Inbound Call Centre
- 100% Voice Recording
- QM Video Recording
- Customer Feedback IVR
- Workforce Management Software Agent
Scoring KPI's
Platform Provided:
Avaya Communication Manager (ACM)
Witness Actionable Solutions
Client:
Blue Square
Number of users:
100+
Features Required:
- Skills Based Inbound Call Centre
- 100% Voice Recording
- QM Video Recording
- Customer Feedback IVR
- Workforce Management Software Agent
Scoring KPI's
Platform Provided:
Avaya Communication Manager (ACM)
Witness Actionable Solutions
Call Centre Solution - Under 50 Agents
Client:
Database Factory
Number of users:
30+
Features Required:
- Inbound Call Centre
- Multiple Layer IVR
- Realtime Statistics
- Call Queuing with Queue Position
Platform Provided:
Avaya IP Office
Compact Contact Centre
Client:
Database Factory
Number of users:
30+
Features Required:
- Inbound Call Centre
- Multiple Layer IVR
- Realtime Statistics
- Call Queuing with Queue Position
Platform Provided:
Avaya IP Office
Compact Contact Centre
Sabre can provide an Outbound Predictive Dialing service should you be looking to invest in an outsourced Call Centre. One of our clients Avanticall requested a Call Centre solution for their outbound Call Centre in Johannesburg, South Africa. This was achieved by utilising the Avaya Communication Manager platform and Altitude's Unified Customer Interaction software.
For further information on our Call Centre Solutions and equipment supplied do not hesitate to contact us on the number above or by clicking this link to send an email request.
© Copyright 2011 Sabre Telecommunications Ltd - Part of the Sabre group of companies - Click here
For further information on our Call Centre Solutions and equipment supplied do not hesitate to contact us on the number above or by clicking this link to send an email request.
© Copyright 2011 Sabre Telecommunications Ltd - Part of the Sabre group of companies - Click here
Whatever your business size, SME or Enterprise we have the right telecoms package for you. If your looking to upgrade, relocate or simply expanding in size our experienced consultants can design a bespoke VoIP
solution based around the latest PBX telecommunication equipment from Avaya and Mitel.
From initial conception we can project manage your request covering all stages of migration from planning, installation, end user training through to implementation. Our aftercare service ensures that your
communications are supported when difficulties arise and with various maintenance plans available we can respond promptly to any issues you have.
Should you require further information on our SME and Enterprise Solutions and equipment supplied do not hesitate to contact us on the number above or by clicking here to send an email request.
Read what our customers said about Sabre Telecoms.
Maintaining a competitive edge in such a challenging retail environment is at the forefront for every new and established retailer. Adaptability in such a dynamic market is equally as important especially when choosing
the right telecoms solution for your business.
Sabre has a strong relationship working with retailers to enhance their communications by using Avaya IP
Office equipment to improve reliability and increase efficiency.
At Sabre we have seen a continued growth in the leisure industry for new telecom installations, fueled by
increased consumer spending and changing attitudes to lifestyle choice. Our customers look to Sabre to
provide VoIP solutions from Avaya that are scalable with their own growth plans.
From small reatil outlets to large chainstores the Avaya solutions Sabre provide have proven to succeed,
time after time in fulfilling our clients' requirements.
Read what our customers said about Sabre Telecoms.
Sabre works very closely with the MoD to produce bespoke solutions that meet their needs. One such area
is in providing voice and internet access in "living in" accommodation for army soldiers. This has been
provided in Aldershot, Camberley and Tidworth with other locations coming on as they continue their rollout.
The architecture is based around the AVAYA Communication Manager server and an HP Procurve data network,
a combination of technologies that integrate to provide a feature rich and reliable platform to deliver service.
Sabre also installs and supports AVAYA IP Office systems in day to day working locations for the army,
ranging from support depots to training centres, all equally reliant on support and product reliability from Sabre.
Sabre has designed bespoke systems for marine applications based around the AVAYA Definity and Communication Manager Platforms; meeting the demands of sea going vessels is a tall order for any
supplier or manufacturer. Sabre have shown the ability to out perform the competition in knowledge,
architecture and design to produce a first class communications system for the UK's most prominent vessels.
For a summary of recent work conducted by Sabre for the Ministry of Defence - Please click here
Read what our customers said about Sabre Telecoms.