Case Study: SCL Stanton Consultancy Ltd
Sector: SME Retail
Solution: Avaya IP Office 406

About Stanton Consultancy Ltd:

SCL is a world leader in fully automated Travel Money and Pre-Paid Automation systems.

Established in the early 1990's, SCL has a unique track record in the development of automation solutions for Travellers Cheques and Foreign Exchange transactions, and more recently pre-paid gift cards and Plastic Travellers Cheques.

Committed to providing the highest levels of quality and service, SCL's engineers are all highly skilled, with broad experience, and their performance is constantly monitored to ensure that SCL is always well ahead of the competition. Its applications and products are world-class, matched only by the quality of its customer service.

Solution and service provided:

SCL's need was to utilise voice over IP telephony to maximise their operational efficiency and further enhance their customer support. As SCL engineers were operating in different locations it was imperative that a cost effective solution, without any regional constraints could be found.

Following a demonstration by Sabre on the capabilities of Avaya IP Office and the Avaya IP Softphone, a PC based telephone application SCL were convinced this solution answered their VoIP needs. SCL were equally impressed with the scalability and additional features Avaya's IP Office could deliver.

Thoroughly project managed Sabre Telecom were then able to provide the tools, equipment, experience and manpower to deliver a system befitting SCL's requirements.

Business benefits: The implementation of the Avaya IP Office package has helped SCL to achieve revenue growth by controlling costs. By using the Avaya IP Softphone feature SCL are now able to provide a flexible communication solution to their engineers and homeworkers by simply logging on to a Internet ready PC. Since the installation of the IP Office solution SCL has seen increased productivity and efficiency in their operations.

What SCL said about Sabre Telecom:

"The team at Sabre understood our needs and were quickly able to provide a complete solution at a competitive price and in a realistic time frame. I can honestly say that I am delighted with the system, what it delivers to our business and the service received by Sabre."

George Chapman
SCL Financial Director

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