Providing the best services for your needs - SLA's
This is a guide to the response time for each fault reported, based on the seriousness of the fault.
Category A - System connected to outside lines reported completely out of order
Category B - System partially down giving intermittent service
Category C - Non critical faults and repairs
Sabre Telecommunications, 1 Woodingdean Business Park, Sea View, Way, Brighton, BN2 6NX.